In many of the
relationships we build in our daily lives we move
unconsciously from the pretense of control. Try to
control what the other person should do (or not do),
which says or should have said, his emotions, what he
thinks or feels about us ... We establish these
relationships in both the family and society, as in the
What moves us when we try to control the other? Many
times an emotion of mistrust and fear. Other times the
lack of acceptance of another, when that person does not
meet our expectations, we do not accept as a "make"
valid. Finally, an authoritarianism which we believe
"By failing to
establish mutual trust in the living, not displayed the sense of security
agents in the conversation, why not move where you want to achieve something
the thrill of control and domination that denies the other and undermine the
respect for self and other. These emotions, beliefs and actions impede the
dynamics of coexistence in mutual acceptance." Humberto Maturana
What are the consequences of this claim of
control? Suffering and inefficiency, resentment, tension, guilt, disappointment,
punishment, resignation, stress ... more distrust, more fear and a huge waste of
time and energy.
Attempting to control the other's existence is ultimately focused on a place
where we have no real power. However, we do have power in ourselves.
We can control our attitudes and decisions. We can control what we say and what
we are silent. We may ask, offer, promise. Many times we can not choose the
circumstances, but we can always choose our response to such circumstances. We
can choose our thoughts, our values, our opinions. We can intervene in our
emotions. We learn, change, improve.
If we are focused on controlling the other, finally, what we try to control,
controls us. In focusing on ourselves, we gain power, freedom, efficiency,
comfort ... and the possibility of building a better future.
The paradigm that prevails today is command and
control. It is purely authoritarian and removes empowerment to lower levels.
That obviously does not attract workers the knowledge age. The world economy
expanded both limit competition that will drive a paradigm of empowerment and
high confidence, to have the innovation, creativity, quality and flexibility
needed to compete. You can not forge a culture of high trust, reliability comes
from people and organizations.
In our old system we could avail ourselves of management authority. If you had
the ability to climb the ladder, gain power and control, could impose these
changes. But the company's future will need willing followers. Most of our
leaders do not want volunteer supporters, but to gain control ...
The deeply held beliefs are often in conflict with the values proclaimed. The
organization can proclaim their desire to "delegate power" in people, but a
prevailing attitude control. Thus, although the values change claim, the
culture of the organization tends to remain the same. The belief that we can
change our culture with new values only attests to proclaim our innocence in
this regard. Such statements typically only generate cynicism.
We need to emphasize two features of the mechanism
"command and control".
The first points to the fact that it is a type of regulation that operates by
establishing a "ceiling" on the worker's performance.
The most it can do is to comply strictly with what is attributed. Nothing
encourages, for example, exceed the performance required in the order received.
The second feature of the mechanism of "command and control" is the fact that
for this to work, requires sustained in the "emotionality of fear."
The fear of the consequences that result from not complying.
In the same way that the solution to the problem of productivity involves the
"command and control" regulation mechanism work, the foreman makes the central
figure of authority in traditional companies. This involves issuing appropriate
orders and instructions, monitor their compliance and punish violations. There
can be "command and control" without having someone who effectively command and
control. that person is the foreman.
The system requires not only supervisors, but supervisors of supervisors,
foremen, overseers of overseers, and so on.
At some point, a problem of differentiation and status, these foremen began to
call them managers or managers.
The fundamental problem is this: the "command and control" allowed the workers
to do what the foreman told him from the work done by the design engineer. But
when it comes to non-manual worker often we find that nobody in the company -
and even less his boss - he knows better than I could do in the area of their
work and how it should. Evil can then be left to the boss tells you to do and
then check that it complies. If done, it simply is not able to exploit the yield
potential of these workers.
Many of the organizations where I work, the trust issues are very high. And it
looks so clear because the crisis of trust involving investment in control, a
great deal of the economy, part of the expenses of the organization will control
systems. When an organization raises their confidence levels, control costs are
disappearing has direct impact on the financial side but it has to do with many
other things. It is very difficult to be creative in mistrust, it is very
difficult to produce a good customer service from distrust.
Have - Hold
The larger realities
and more beautiful,
the more the will
the less they possess and your lips.
If you want the sea,
and open your hands in the water
and all the sea is in them ...;
because if you close your hands
to retain it,
will remain empty.
If you have a friend pilgrim
I'll let it go and ...;
because if you hold it to possess,
I'll be losing,
and you have a prisoner.
If you want the wind,
extend your arms and open your hands
and all the wind will be yours ...;
because if you want to retain
Run out of nothing.
If you want your son,
let it grow,
let it go, and to stay away,
and will mature on his return ...;
because if you hold it possessed
lose it forever.
If you want the sun
and enjoy his wonderful light
open your eyes and contemplate ...;
because if you close
to retain the light that already achieved
you'll be dark.
If you want to experience the joy of having
free yourself from the mania of owning and retain.
Enjoy the fluttering butterfly,
enjoy the river that runs elusive
enjoy the blooming flower face up ...;
enjoys having all
without possessing hold.
Only then you will enjoy life
without knowing that you possess,
hold it by letting it run free!